Privacy Policy

This Privacy Policy describes how nebula-roam collects, uses, and protects information you provide when using our website and services. We are committed to ensuring your privacy is protected in accordance with Australian privacy legislation.

Information We Collect

We may collect the following information when you interact with our website or services:

• Name and contact details including email address
• Company or organisation name
• Production requirements and project details
• Website usage data through cookies and analytics tools
• Communication records when you contact us

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and provide requested services
• To prepare quotes and proposals for studio services
• To communicate about bookings and project requirements
• To improve our website and service offerings
• To comply with legal and regulatory requirements

Information Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to employees who require it for legitimate business purposes.

Third-Party Disclosure

We do not sell, trade, or transfer your personal information to third parties without your consent, except where necessary to provide requested services or as required by law. Third-party service providers who assist our operations are bound by confidentiality obligations.

Your Rights

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant supervisory authority

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for three years unless you request earlier deletion.

Cookies

Our website uses cookies to enhance user experience and analyse site traffic. For detailed information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be notified through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or to exercise your rights regarding personal information, please contact us at:

nebula-roam
42 Broadcast Lane
Pyrmont NSW 2009
Australia

[email protected]